Qayro support
How can we help?
Find a quick answer below or email us. Qayro records shared expenses and settlement status; it never takes, holds, or transfers money.
Contact
Email Qayro support
Tell us what you were trying to do, what happened, and which device and iOS version you use. Do not email private share links, sign-in links, receipt photos, or financial credentials.
[email protected]Receipts
A receipt did not scan correctly
Keep the receipt flat, include every edge, avoid glare, and review every item and total before creating the bill. Manual entry remains available when recognition is uncertain.
Private links
A shared link does not open
Ask the organiser to rotate the link and share the replacement. Private links are bearer credentials, so avoid posting or forwarding them beyond the intended recipient.
Settlement records
A payment status looks wrong
Refresh the bill and ask the organiser to review the entry. A Qayro settled status records what someone reported or the organiser confirmed; Qayro does not independently verify or move the payment.
Account and privacy
Access, privacy, or deletion help
The iOS app provides account deletion under Account → Privacy & Data. For an access, correction, privacy, or deletion question, email us from the address associated with your Qayro account.